Frequently Asked Questions

Here you can find all the answsers to your questions about Cirque Magique. We try to answer all questions as accurately as possible. Please check all information on our website and FAQ section before contacting us.

General Questions

Can I bring my medication to Cirque Magique?

Cirque Magique conducts an absolute zero tolerance policy with regard to drugs on both the festival and camping site! It is prohibited to use, deal or be in possession of any kind of drugs.

We can only allow specific medications if you can present a valid medical certificate. If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate on your name. It will be verified at the entrance.

How can we pay at the festival/camping?

Yes! Cirque Magique will be completely cashless for food & beverage! You can buy your credits in advance, so you don’t have to wait in line at the festival.

To buy presale credits, you need to create a Personal account. More info on how to do this will be posted on this site later on. We offer several Credit-packs. After you have selected a package of choice, you can proceed to payment. After authorization, the credits are linked to your e-ticket! When you charge at home you’ll get 10 % credits for free. (Free Credits can’t be spend at the merchandise and can’t be refunded!)

At the festival, you will receive a Cirque Magique wristband after scanning your e-ticket at the entrance. From that moment on, you can use your credits at any bar or foodstand by simply holding your wristband against the scanner. Easy does it!
Take notice: please keep your ticket with you during the festival. In that way it’s easier to retrieve your details, when you’ve lost your chip.

Lost & Found

Lost something? Want it back?
Please contact us!

Can I work at Cirque Magique?

Depends on what you want to do, but sure you can! Contact our crew-supplier 'First in Line' for more info!

Can I leave the festival and re-enter later on?

Depending on the kind of ticket you have bought it could be possible. With a combi wristband you can enter and exit the festival site whenever you want between opening hours.
Visitors with day tickets will not be able to get back in once they leave the festival area.

Can I bring my own camera?

With exception of (semi) professional equipment, it is admitted to bring your digital camera. We would love it when you share your pictures on Facebook! By buying a ticket and/or entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Cirque Magique and its media partners to use these images and footage.

Can I promote my own event at Cirque Magique?

Yes you can, but only in certain ways. Find a creative way to promote your event, because we love nature, flyers and other non-ecological promotions are not accepted.

If you want to promote your event, contact dries@cirquemagique.eu in advance!

Will there be parking space available?

There will be enough parking space for all visitors. Parking is in front of the festival entrance. Just follow the signs and you will get there!

Will there be lockers at the festival?

You can store your valuable belongings & clothing, without having to worry about loss or theft. We ask for a small contribution for hiring a locker during the weekend/ day.

Price will be €5 / day or €15 for the whole weekend.

What is the minimum age to attend Cirque Magique?

At the start of Cirque Magique, you have to be at least 18 years old. Though if you turn 18 during the weekend, we would love to have you at Cirque Magique to celebrate your birthday with us!

This is a strict policy and anybody not 18 at the latest on Sunday of Cirque Magique, even if accompanied by an Adult, will not be permitted entrance.

Can we pay cashless again?

Yes! Cirque Magique will be completely cashless for food & beverage! You can buy your credits in advance, so you don’t have to wait in line at the festival.

To buy presale credits, you need to create a Personal account. More info on how to do this will be posted on this site later on. We offer several Credit-packs. After you have selected a package of choice, you can proceed to payment. After authorization, the credits are linked to your e-ticket! When you charge at home you’ll get 10 % credits for free. (Free Credits can’t be spend at the merchandise and can’t be refunded!)

At the festival, you will receive a Cirque Magique wristband after scanning your e-ticket at the entrance. From that moment on, you can use your credits at any bar or foodstand by simply holding your wristband against the scanner. Easy does it!
Take notice: please keep your ticket with you during the festival. In that way it’s easier to retrieve your details, when you’ve lost your chip.

Can I cancel my ticket and get a refund?

Tickets cannot be cancelled or refunded. All purchases are final.

Can I resell my ticket?

You can sell your ticket to friends or family but please be aware of the Belgian law regarding reselling tickets!
More info on: ilovemyticket.com (in Dutch / in French)

We strongly discourage to buy tickets from other people, as we cannot guarantee the validity of the ticket being sold. The name on this ticket cannot be changed! If the name on the ticket does not match the name on the ID, the organization reserves the right to deny access (even with a mandate of the original owner).

The ticket I want is SOLD OUT! Now what?

We’re very very very sorry!!! We don’t use the “Sold Out” sign untill all tickets are gone.

Please, do not email us, Facebook us, Instagram us, Snapchat us, or any other kind of stalking. If the ticket you want is “Sold Out”, there is nothing we can do about it…

If you really want to attend Cirque Magique, you can always go for another tickettype. Maybe it’s not your favourite, but at least you’re at Cirque Magique!

I lost/deleted my ticket! What do I need to do?

No problem at all! You can email our support team at support@ticketscript.com or use the form on their website.

Official Cirque Magique Ticket Channels

Tickets for Cirque Magique are exclusively available on the website www.cirquemagique.eu. Tickets from any other website, shop or person cannot be verified as official tickets. We strongly advise you against buying them from anywhere else.

Camping Questions

Can I come with a camper or caravan?
There are limited possibilities for camper and/or caravans. Please contact us to verify the options!